Openreach shambles

[The+scientist]

A new Sky customer. Great expectations after years of abysmal service. Today is the great event: installation day with a promise that services will be activated by midnight. Engineer turns up, fiddles around with a new socket and then leaves.

No communication, no indication of when they might return, no courtesy etc etc. A shameful, abysmal, shambolic disgrace. So I am sitting here with none of the promised services, zero communication, no interest or professionalism. I am cancelling tomorrow before I have even started. A totallly awful company.

[Daniel0210]

@The+scientist 

Unless you move to a company not using the Openreach infrastructure you'll still be dealing with them. 

Give Sky a call when they open later and try to get some updates on your connection. 

[Chrisee]

@The+scientist Sky will not be aware of the issue the Openreach hit while trying to activate your line. Hopefully the engineer has reported thst to his control by now so they can tell their customer who is Sky.

Not only would you hit the same physical issue if you swap to any other isp using Openreach lines tgexswitch will cancel your order so you go back to square one which is likely to take longer.

[TimmyBGood]

@The+scientist 

Also important to know that activation which hits a snag on a Friday may well not resume until Monday because domestic broadband subscription rates don't cover weekend working by Openreach: we'd all have to be paying considerably more each month for that.

[The+scientist]

Thank you very much for the reply and information. A complete absence of communication is frustrating. I have no idea what is happening so I've cancelled the  order with Sky. I understand that technical issues occur but absence of even minimal communication is poor. I have lost all faith in Sky. I don't want this for the next 10 years so I am stopping now. Thank you again for replying.