Openreach installing fibre to my street but not to me

[Jmz_x89]

There are Openreach engineers currently installing fibre to my street, they showed me the map and just my little bit isn't getting fibre - I suspect because Virgin has a box which supplies my neighbours.

i have tried to ask Sky - they can't help but Openreach says to contact my service provider who will contact them.

the engineers said Sky can get on to Openreach and ask them to do my house as well as they're already in the area.

the internet here is pretty bad and I can't wait for fibre any longer and as they're doing it everywhere else, why not me?

very sad day

[cookiemonsteruk · Accepted solution]

@Jmz_x89 

Could you fill out the form below and in the drop down menu for tell us about your enquiry select i can't get fibre but my neighbours can

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Also enter your full address in the link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[cookiemonsteruk]

@Jmz_x89 

Re: the links above use this link first

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[TimmyBGood]

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@Jmz_x89 wrote:

the engineers said Sky can get on to Openreach and ask them to do my house as well as they're already in the area.

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Unfortunately that's not correct: ISPs like Sky can only place a wholesale order for broadband at a particular address if that location is already marked as being in reach of FTTP on the BT Wholesale database.

[Jmz_x89]

I followed your advice, thank you very much.

i did the check and we are not fibre priority, which is a shame.

i have managed to send a request to Openreach through your link.

i think you have been very helpful and I am grateful for the assistance.

i wish they would do it for me as well considering everyone else is getting FTTP.

let's hope they fulfill the request, fingers crossed