Openreach have told us they currently don't have equipment in place to connect your Broadband &talk

[Andrew14011]

Openreach have told us they currently don't have equipment in place to connect your Broadband and Talk to your phone exchange. Openreach will carry out a survey so a survey officer may contact you to confirm some additional details

[cookiemonsteruk]

@Andrew14011 

Could you enter your full address in the link below and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[jamesn123]

@Andrew14011 

Typically this means equipment in your area is at capacity or there is some difficulty with the cable installation to your property. The wait can range from a matter of weeks to months. If you follow the instructions @cookiemonsteruk provided it may give an insight into what the actual issue is

[GD1]

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@Andrew14011 wrote:

Openreach have told us they currently don't have equipment in place to connect your Broadband and Talk to your phone exchange. Openreach will carry out a survey so a survey officer may contact you to confirm some additional details

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You also need to be aware by posting here you're not contacting Sky Customer services.

[Andrew14011]

Our records show the following FTTP network service information for these premises:-Multi Dwelling Unit Residential MDU Built to Curtilage External Build required.

FTTP is available and a new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

This site is in an FTTP priority area where FTTP is available but exceptionally SOGEA will also show as available to order but only at Non-Standard Premises (NSP) such as Hot site, Uninhabitable and Temporary locations. Migrations of WLR Solus (voice-only lines) is also allowed but only for SOGEA 0.5Mbps bandwidths. SOGEA 40/10 bandwidths order is also allowed.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

[TimmyBGood]

@Andrew14011 

Multi Dwelling Unit Residential MDU Built to Curtilage External Build required.

So there's optical backbone as far as the perimeter of the building plot but no current entry route or internal cabling, and negotiation with the building owner will be required before anything can happen.

[cookiemonsteruk]

@Andrew14011 

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@Andrew14011 wrote:

Our records show the following FTTP network service information for these premises:-Multi Dwelling Unit Residential MDU Built to Curtilage External Build required.

FTTP is available and a new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

This site is in an FTTP priority area where FTTP is available but exceptionally SOGEA will also show as available to order but only at Non-Standard Premises (NSP) such as Hot site, Uninhabitable and Temporary locations. Migrations of WLR Solus (voice-only lines) is also allowed but only for SOGEA 0.5Mbps bandwidths. SOGEA 40/10 bandwidths order is also allowed.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

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MDu is a block of flats etc built to curtilage is fibre is up to the perimeter of the grounds of the buliding and external build is they thnk extra work is required to bring the fibre up to and into the building.  However once mdu shows on the database it usuallly means thatt the work has been completed. Have they installed rectangular white boxes above or near your own front door yet

[cookiemonsteruk]

@Andrew14011 

This is the white drop box i am referring to