Discussion topic: Openreach fibre install - service not working
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Message posted on 04 May 2025 03:46 PM
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Openreach fibre install - service not working
Openreach completed the internal work at my house, but said my service wouldn't work due to a fault in the local area. The copper line was removed, and as a new customer I had no option to order copper. The engineer said it could be a couple of weeks before the local issue is fixed. As far as I know, everything is set up to connect the property with the Openreach box which is burried in the garden just outside my house.
Sky haven't given me a date for resolution of the fault. The new white box has a red light by LOS. Any experience with this or ways to expedite the resolution? There is no data service at home, phone calls only work in the garden - I've tried all 4 networks. It's proving quite challenging working from home without any internet.
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Message posted on 04 May 2025 04:02 PM
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Re: Openreach fibre install - service not working
@TEx18 Neither Sky nor you can expedite a fault resolution, Openreach will be working on it, until they fix the fault you'll just need to wait.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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