So I just moved into a new build apartment last Friday the 26th of January, I got a new 500mbs fibre deal with sky and got the router on Tuesday 30th.
After installing the router into the apartment's Openreach ONT box I couldnt get any internet, so I went through the support system via the MYSKY app , which said there was an external issue that an engineer needed to look at. The next day I received a text saying the issue needed investigating further, and that I would get a reply the next day (Thursday 31st), Which I didn't, so I have had no connection for the past 3 days, with no internet light showing. I called Sky, and they said that the Open reach engineer found that the open reach cables have been installed incorrectly and that they would have to cancel my order. So I cancelled the order through the cancellations department, then spoke to the tech team, who said I would have to wait 5 days and then contact Sky again to make a new order. I
I work from home so I need the issue resolving soon. I was also not told whether I would get my activation fee back. The lady who cancelled the order also said I had 60 days to return the equipment, but I wasnt given any more information on how to.
What do I do now? I have to wait 5 days, then call sky again to make a new order, but how do I get the connections that openreach have installed incorrectly fixed? As it stands I am not sure when I will get up and running with internet
