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Discussion topic: Openreach engineer was unable to complete the job

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This message was authored by: Marta3

Message posted on ‎27 Jan 2025 06:55 PM

Openreach engineer was unable to complete the job

Hello, I have signed up for Sky Broadband 3 weeks ago and was told that an Openreach engineer needs to come out to connect my property. I got an appointment for today (27/01/2025) but the Openreach engineer has not turned up. The link I received from Openreach to track the progress of the work says: Openreach engineer has been unable to complete the job. Please contact your internet provider. 
So, what's now? I am just not able to contact Sky nor Openreach. II have not received any communication from Sky. I was waiting for this appointment for 2.5weeks and don't want to wait another 2.5 weeks for a new appointment.
Any help how to get in touch with Sky or Openreach? 
Many thanks,

Marta

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Message posted on ‎27 Jan 2025 08:32 PM

Re: Openreach engineer was unable to complete the job

@Marta3 

 

Unfortunately, it is difficult to rush Openreach along usually you'll need to wait the required time to complete the job. You will be compensated for missed appointments and days it takes to the next appointment.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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This message was authored by: Marta3

Message posted on ‎29 Jan 2025 07:39 AM

Re: Openreach engineer was unable to complete the job

Thank you!
After chasing Sky over the phone, I got a new appointment for Thursday so fingers crossed the engineer will turn up this time. 

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This message was authored by: Chrisee

Message posted on ‎29 Jan 2025 07:47 AM

Re: Openreach engineer was unable to complete the job

Posted by a Superuser, not a Sky employee. Find out more

@Marta3 see the folowing link on how the compensation works Customer Auto-Compensation | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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