28 Oct 2022 02:45 PM
So today, October 28th, I was supposed to have an engineer show up to install broadband. I received a text from open reach at the beginning of my time slot (8am) saying the engineer was in the area and working on my installation and would shortly arrive at my flat. The end of my appointment came and went and no engineer ever showed up. I called Sky and all they did was tell me I had to wait another 2 weeks to get my broadband installed because the engineer had a problem. I have already waited a month and a half for broadband and now I have to wait another 2 weeks with absolutely NO explanation as to why or any way to get a hold of open reach. I know this is an openreach issue but when they say that your provider should be able to contact openreach on your behalf and your provider won't or can't (Sky) it is very frustrating to say the least. I live in an area with little to no phone service as well so it's now going to be another two weeks of commuting to coffee shops in order to get my work done. This reflects incredibly poorly on Sky and I am at my whits end with all of this.
28 Oct 2022 03:20 PM
Posted by a Superuser, not a Sky employee. Find out moreSky are unlikely to receive much of an update from Openreach until tonight/tomorrow so it might be wise to leave calling Sky again til tomorrow. Any ISP using the Openreach infrastructure would be in the same position.
28 Oct 2022 03:23 PM
Posted by a Superuser, not a Sky employee. Find out more@MikaDay Sky should know more tomorrow as to what the issue is, communication between all ISPs and Sky is strictly regulated which means they cannot pick up the phone and ask. These delays do happen wherecwhat was assumed to be there isnt or doesnt work as planned.
There is very little either you or Sky can do to sort things quicker unfortunately you will becpaid compensation once the job finally gets done see Customer Auto-Compensation | Sky Help | Sky.com
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