0

Discussion topic: Openreach engineer no show!

Reply
This message was authored by MikaDay This message was authored by: MikaDay

Openreach engineer no show!

So today, October 28th, I was supposed to have an engineer show up to install broadband. I received a text from open reach at the beginning of my time slot (8am) saying the engineer was in the area and working on my installation and would shortly arrive at my flat. The end of my appointment came and went and no engineer ever showed up. I called Sky and all they did was tell me I had to wait another 2 weeks to get my broadband installed because the engineer had a problem. I have already waited a month and a half for broadband and now I have to wait another 2 weeks with absolutely NO explanation as to why or any way to get a hold of open reach. I know this is an openreach issue but when they say that your provider should be able to contact openreach on your behalf and your provider won't or can't (Sky) it is very frustrating to say the least. I live in an area with little to no phone service as well so it's now going to be another two weeks of commuting to coffee shops in order to get my work done. This reflects incredibly poorly on Sky and I am at my whits end with all of this. 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Openreach engineer no show!

Posted by a Superuser, not a Sky employee. Find out more

@MikaDay 

Sky are unlikely to receive much of an update from Openreach until tonight/tomorrow so it might be wise to leave calling Sky again til tomorrow. Any ISP using the Openreach infrastructure would be in the same position. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chrisee This message was authored by: Chrisee

Re: Openreach engineer no show!

Posted by a Superuser, not a Sky employee. Find out more

@MikaDay Sky should know more tomorrow as to what the issue is, communication between all ISPs and Sky is strictly regulated which means they cannot pick up the phone and ask. These delays do happen wherecwhat was assumed to be there isnt or doesnt work as planned.

 

There is very little either you or Sky can do to sort things quicker unfortunately you will becpaid compensation once the job finally gets done see Customer Auto-Compensation | Sky Help | Sky.com

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion