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Discussion topic: Openreach/Sky mismatch - NAD key update

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This message was authored by: PhilJacks

Openreach/Sky mismatch - NAD key update

For years, I have been checking the portal for a date when full fibre will be available, with no luck.
Today, I managed to grab an Openreach engineer who was in the street and he confirmed 100% the full fibre is available, and that he had fitted it at 2 of my near neighbour's houses!  He believed the issue was that my NAD key (newwork address database) needed updating, then Sky would see the true availibility details of my address.  While this seems simple enough, getting someone to understand and action this is not proving so. 

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This message was authored by: Mr+Slant

Re: Openreach/Sky mismatch - NAD key update

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This message was authored by: PhilJacks

Re: Openreach/Sky mismatch - NAD key update

Thank you, I've completed and sent that form, fiingers crossed it helps things along

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