Open reach have not shown up twice now

[Lorna251]

Hi, I am joining Sky. Open reach were meant to be out on the 20th and did not show up. It is now the 29th and my second appointment and I still have no contact from OR. I have no Internet in my home and very poor signal. I have had to tether my work phone left on the windowsill for a week now. This is completely unacceptable, I am not waiting another 9 - 14 days. I have took time off work, I have a nightmare of a time doing work because the data is so poor. My old broadband has disconnected as this was meant to be on last week!

This is what OR did on their last appt - I heard absolutely nothing besides being told that they were mucking about at one of the stations. They are costing me income! 

[JimM1]

@Lorna251 Why do you not have the old broadband, did you not have sky use the OTS or was it supplied via an altnet and you cancelled it to early? Your account or My Messages section may indicate what the delay is, if not then call to sky will be the only way for you to find out.

[Lorna251]

It was meant to go through a switch which wasn't activated at either Sky or Virgin's end. That was fine and I just gave notice. 

I didn't cancel it too early, it was cancelled on the day my Sky was meant to go live as I would expect an engineer to contact me.

Yes I've checked that, there is nothing. Do Sky staff interact on here or have they just set up a forum? 

[JimM1]

@Lorna251 You did cancel too early as you have NOT allowed for potential problems. Superuser's can forward details for sky to interact with you, take it that you do not wish to call them.

[cookiemonsteruk]

@Lorna251 

Is today ment to be the second attempt to activate you?

Could you enter your full address in the link below and post the table and notes after removing your addreess from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Lorna251]

Nah, I'd just expect a professional level of service but cheers for being patronising ✌🏼

Whether I wished to contact them or not (when they aren't open until after 9am) is irrelevant as you are not staff nor are you my dad, so

[Lorna251]

Hi, yes, the engineer didn't bother to show up on the 20th. Called Sky and have been told an engineer is appointed, heard nothing from OR. 

So does this not work in the same way as Virgin where staff pick up requests and it's some kind of forum where customers just chat? Because if that's the case it's a waste of my time sitting on here. 

[cookiemonsteruk]

@Lorna251 

How long were you with virgin for

Unfortunately when they do their install they remove any existing openreach wiring and once you are off the openreach database for a year your home drops off their database.  It looks like they need to reconnect you almost like a new customer  From experieoce openreach send a text up to 1/2 hour to 40 minues before they arrive

[Lorna251]

@cookiemonsteruk

Virgin was here when I moved in, the landlord ended the contract as her son no longer had employee discount. I took it over and it was absymal. So virgin have probably been here about 5y+

Yeah last week they sent me a text around this time with an engineer name then... Nothing. I have gone round and round with someone in Sky call centre saying this is costing me the ability to work. I have about 2 bars signal on mobile - my flat is a deadzone and I have always needed WiFi calling. I have health issues where I can't be unreachable nor need to call medical support. It does not seem to impart to whoever I just spoke to that if I'm going to have another day of this nonsense I'll just go elsewhere.

You can't contact OR either and they just pass the buck back to Sky. None of this is professional and whilst I appreciate you are trying to be helpful, even the nature of this forum is kinda pointless if it pertains to a specific customer enquiry. There is no point just sitting around shooting the breeze with other customers really