Open reach full fibre installation issue

[Grac2]

Hello, 

wondering if anyone could help / advise. Looking to get sky fibre and today open reach came out and I got the following message from sky : 

Openreach has informed us that they currently do not have the equipment in place to connect your Broadband and Talk to your phone exchange. They are looking for the best way to get you connected

has this happened to anyone else before? Never had this sort of issue with virgin media fibre! 
thanks in advance 🙂 

[TimmyBGood]

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@Grac2 wrote:

 Never had this sort of issue with virgin media fibre!  

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That's because Virgin owns and runs its own private (and geographically limited) coaxial cable distribution which only it uses: they have relatively little fibre delivery into customer premises.   Sky, like most other ISPs, resells service on the national Openreach copper and optical network.

[Grac2]

Thank you 🙂 

would you know why again today open reach are saying again 

Openreach has informed us that they currently do not have the equipment in place to connect your Broadband and Talk to your phone exchange. They are looking for the best way to get you connected 

and re looking on the 4th July ? 
I am unsure what is going on?! 
thanks 

[TimmyBGood]

@Grac2 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Grac2]

Thank you for getting back to me, 

annoyingly it won't let me print screen but the two sentences after the table say 

"Our records show the following FTTP network service information for these premises:-Single Dwelling Unit

Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered."

the table as follows : 

Featured Downstream Upstream Downstream Availa

Products

Line

Line Rate

Range

Date

Rate(Mbps)

(Mbps)

(Mbps)

WBC

Up to 1000

Up to

-

Availa

FTTP

220

Other Offerings

VDSL Multicast

Availability Date

Available

Exchange Product Restrictions

Status

FTTP Priority Exchange

N

WLR Withdrawal

Y

SOADSL Restriction

N

[Chrisee]

@Grac2 post the whole table as a screen grab and include tge first two or three lines of the notes.

[Grac2]

 

[Chrisee]

@Grac2 still only a small part of the table but the notes indicate that the new gibre feed comes from the road underground and will be directly buried in the ground ie there is no existing duct carrying the okd copper cable they can use.

In this case normally a team who handle ground works from Openreach have to dig a slit trench and bury a thin duct from the pavement point to your property which may cross your drive and then make good. Once the  duct is in place a second team runs the fibrecable through the new microduct and installs an external plastic box where the street cable terminates and to be connected to the internal feed to the ONT unit in your home. My own install was similar and took multiple visits hopefully your's will be smoother than mine but expect a few weeks delay.

[mormegil]

That's the issue underground cable direct in ground

the current copper service is a buried armoured cable with no ducting so the delay is while open determine the best way to supply and fit the new full fibre cable