Ookla Speedtest versus Sky test results

[JBTipper99]

I can't see that this has been asked recently, apologies if so.

If anyone has any advice on a) what I can do fix this or b)how I might connect directly with Sky to improve my situation, I'd appreciate it.   Thanks.

(and c) why the two tests are so different)

In summary:

Sky Broadband Ultrafast Plus subscription - supposed to be >400Mb/s DS speeds

Suffering slow and choppy performance when streaming and Teams/Zoom calls.

Ookla speedtest over the past week or so (tested at various times throughout the day) ranges from 35Mb/s - 90Mb/s.  Never any more than this.  (results pasted below)

At exactly the same time, the Sky Service checker will say it's between 450-500 Mb/s.

Here's your speed history (Last 21 days)

Graph of Here's your speed history (Last 21 days)

Daily average

18 Mar 17 Mar16 Mar15 Mar14 Mar13 Mar12 Mar11 Mar10 Mar9 Mar8 Mar7 Mar6 Mar5 Mar4 Mar3 Mar2 Mar1 Mar

509 478 444 430 483 483 498 519 474 495 476 478 458 456 515 504 515 486 460 485 473

Ookla results:

Date ConnType Lat Lon Download Speed Download Size Upload Speed Upload Size Latency Server InternalIp ExternalIp 18/03/2024, 1:22 pm Wifi 51.72759 -2.28005 36.496 39948824 70.96 1.09E+08 19 Coventry 2a02:c7c:859a:1b00:d379:7f65:b14:8f31 2a02:c7c:859a:1b00:d379:7f65:b14:8f31 18/03/2024, 1:21 pm Wifi 51.72759 -2.28005 33.464 47542250 74.2 57736448 17 Coventry 2a02:c7c:859a:1b00:d379:7f65:b14:8f31 2a02:c7c:859a:1b00:d379:7f65:b14:8f31 18/03/2024, 10:47 am Wifi 51.7276 -2.28004 92.72 102193690 72.824 83351250 9 Andover 192.168.0.5 94.2.200.50 18/03/2024, 10:46 am Wifi 51.7276 -2.28004 92.096 51453340 73.792 64032402 8 Andover 192.168.0.5 94.2.200.50 18/03/2024, 7:15 am Wifi 51.7276 -2.28004 91.96 67207780 67.968 45064884 8 Andover 192.168.0.5 94.2.200.50 18/03/2024, 7:15 am Wifi 51.7276 -2.28004 90.424 123394926 74.424 70456722 8 Andover 192.168.0.5 94.2.200.50 17/03/2024, 8:12 pm Wifi 51.72756 -2.28022 59.296 99862078 74 70406532 9 Andover 192.168.0.5 94.2.200.50 17/03/2024, 8:11 pm Wifi 51.7276 -2.28004 35.16 57478144 70.104 76971384 9 Andover 192.168.0.5 94.2.200.50 17/03/2024, 7:37 pm Wifi 51.7276 -2.28004 92.664 85388514 70.912 57671178 9 Andover 192.168.0.5 94.2.200.50 17/03/2024, 7:37 pm Wifi 51.7276 -2.28004 92.328 109013270 71.008 83343700 8 Andover 192.168.0.5 94.2.200.50 17/03/2024, 1:48 am Wifi 51.72766 -2.28022 85.248 140621860 64.752 35878680 8 Andover 192.168.0.5 94.2.200.50 16/03/2024, 11:15 pm Wifi 51.72761 -2.28004 63.208 89776698 69.64 1.19E+08 9 Andover 192.168.0.5 94.2.200.50 16/03/2024, 9:51 pm Wifi 51.7278 -2.28024 82.816 83505088 74.104 1.22E+08 9 Andover 192.168.0.5 94.2.200.50 16/03/2024, 9:21 pm Wifi 51.7276 -2.28004 79.184 133165200 71.24 83213586 8 Andover 192.168.0.5 94.2.200.50 16/03/2024, 9:21 pm Wifi 51.7276 -2.28004 82.392 83924014 60.424 97666872 8 Andover 192.168.0.5 94.2.200.50 16/03/2024, 9:14 pm Wifi 51.72754 -2.27998 40 49015198 70.608 1.17E+08 8 Andover 192.168.0.5 94.2.200.50 16/03/2024, 9:13 pm Wifi 51.72754 -2.27998 35.168 57754320 60.944 64984578 9 Andover 192.168.0.5 94.2.200.50 16/03/2024, 9:13 pm Wifi 51.72754 -2.27998 77.952 50323413 57.072 62543910 9 Andover 192.168.0.5 94.2.200.50 16/03/2024, 7:29 pm Wifi 51.72784 -2.28039 77.424 88383648 56.672 53281704 8 Andover 192.168.0.5 94.2.200.50 16/03/2024, 6:51 pm Wifi 51.7276 -2.28004 86.344 80174060 61.248 1.01E+08 9 Andover 192.168.0.5 94.2.200.50 16/03/2024, 6:50 pm Wifi 51.7276 -2.28004 64.776 71005616 67.32 62140956 9 Andover 192.168.0.5 94.2.200.50 14/03/2024, 9:11 pm Wifi 51.72763 -2.28073 38.408 64821634 71.312 76849759 9 Andover 192.168.0.5 94.2.200.50 14/03/2024, 8:52 pm Wifi 51.7276 -2.28004 35.736 53334610 61.536 96704658 9 Andover 192.168.0.5 94.2.200.50 14/03/2024, 8:49 pm Wifi 51.7276 -2.28004 37.096 67334550 68.408 1.1E+08 9 Andover 192.168.0.5 94.2.200.50

[JimM1]

@JBTipper99 Are you testing solely with wireless wifi, or have you ever tested with an ethernet connection?

[daveNOS]

@JBTipper99 Your issue apears to be WiFi related as your Oookla tests show a WiFi connection, that being the case there is nothing for Sky to do to improve your situation, they only guarantee the speed to your router as WiFi is prone to interference from so many different sources.

You could try changing the wireless channel to see if it helps.

[Chrisee]

@JBTipper99 the Sky test shows the speed your hub is connected at while any speed test like Ookla records the speed at the device you are using. If the connection between the hub and your device is slowest part of the connection that is speed the test shows. Poor wifi is very frequently the issue which is why the only reliable test is one run over a Gigabit ethernet connection with only a single device using the connection.