Onboarding issue with new sky max router

[MaryJRypma]

My sky was activated on the 22nd of August we have sky broadband 150megabit

A white sky max router

There has been no connection as yet

I have spoken to sky almost every day

And currently have been waiting 5 days for a response from the sky onboarding team. 

Can some one help with this

many thanks

[MaryJRypma]

For reference the OTP has 4 lights 

The router has no gateway address and the light is a slow flashing green

[MaryJRypma]

@Lisa-P1987 is it possible to get raised with the networking team

Many thanks