FTTP: Voice light goes to orange and the internet stops working.

[apopo]

I have recently had Sky Broadband installed using fibre prior to these I had Sky Broadband supplied via coaxial since having the broadband unit fitted eat or on an almost daily basis stops working I have repeatedly had problems connecting to the internet using the Broadband system I have the Sky hub you need to which is a black box and most evenings between five and seven the unit will display and Amber colored light on the far right written under these is the word voice this happens most evenings and in the early was the only way to get it working is to switch everything off unplug it wait and then plug it back in it then works fine is There Something I can do myself or is the unit faulty

Moderator note: subject of thread updated to better reflect the conversation

[CJWALES82]

The voice display on the router when orange meaning the signal was hit and miss, the modem cable comes from the kitchen for about 5 meters to the living room where the router is based could that be damaged or what possible issue could it be  any help gratefully received 

[Highlinder]

Is the internet light green or amber?

[cookiemonsteruk]

@CJWALES82 

I am assuming that you have sky internet calls that require the phone to be connected to the router ?

Can you post your router stats ?

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[CJWALES82]

Green but the signal is shocking and  programmes and everything struggling to load you tube bbci everything really

[cookiemonsteruk]

@CJWALES82 

Can you post your stats as detailed above

[CJWALES82]

I'm not currently home but will do in an hour or so cheers when out to buy a new modem cable incase that was the issue don't know if that wil improve it

[Highlinder]

I take it you are using a longer cable to that you can have the router in the place you want it. I take it that the cable you did buy was an rj11 to rj11 cable?

[CJWALES82]

Yeh longer cable to allow me to have the router away from the master socket

[CJWALES82]

It says the voice is disconnected on the hub 

 

[CJWALES82]

The phone line is down as well hence it won't work 

[cookiemonsteruk]

@CJWALES82 

At the bottom of that page "show statistics" if you can copy and paste

[cookiemonsteruk]

@CJWALES82 

Just wondering what your minimum speed guarantee is ? If that is sogea single use then you should be closer to 80Mbps

[CJWALES82]

 

[cookiemonsteruk]

@CJWALES82 

That is too blurry on my device to read. Can you log on again and copy and paste. Also what is your minimum speed guarantee ?