On the by hun box shows as red on LOS

[hannah1341]

On the open reach that comes into the house is showing as the LOS light is on red. We have reset the box several times but still not resetting the internet at all 

[Addie15]

Hi there, @hannah1341.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[hannah1341]

We have fixed the problem now  it was a loose wire the then open reach box