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Discussion topic: Old provider still charging after switch

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This message was authored by: Jen2179

Message posted on ‎15 Jan 2024 10:24 AM

Old provider still charging after switch

I switched to sky 2 months ago from talk talk. I read through carefully before switching and made sure this switch was going to be handled by Sky. However for the past two months I am being charged twice, from sky and talk talk.
Help! 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎15 Jan 2024 02:05 PM

Re: Old provider still charging after switch

Posted by a Superuser, not a Sky employee. Find out more

@Jen2179 

Did TalkTalk send you confirmation of your cancellation?

If you dial 17070 from your landline phone does the automated message confirm which isp it's connected to? 

 

Have you rung TalkTalk or Sky to query this?

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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