Discussion topic: Old WiFi Network still visible after new router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 10 Jan 2025 05:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Old WiFi Network still visible after new router
Hi, I switched over to the new Sky Max Hub with a booster before Christmas and are having performance issues. One of the things I've noticed is that the old WiFi network is still visible. I've used Airport Utilities to see signal strength and I think it's coming from both my Sky Q box and my old Sky Q booster.
How can I stop the old WiFi being published still? Thinking that may be causing some issues with the new WiFi network.
Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 11 Jan 2025 01:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Old WiFi Network still visible after new router
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 14 Jan 2025 07:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Old WiFi Network still visible after new router
Hi there, I have a similar issue, but we have actually moved our broadband to vodafone, but still seeing our old sky wifi network, can you help?
Thanks
Message posted on 14 Jan 2025 08:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Old WiFi Network still visible after new router
@jimboi76 the Sky SSID you are seeing is being produced by the main Sky Q box and is used to connect anf Sky Q Mini boxes as these cannot connect directly to any router other than the black Sky hub.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 14 Jan 2025 08:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Old WiFi Network still visible after new router
Thanks very much for your swift response! I see, so it's normal ?
The sky Q black box is actually acting as a router?
Even though we have a new broadband connection with another provider?
Message posted on 14 Jan 2025 08:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Old WiFi Network still visible after new router
@jimboi76 strictly its not a router it is acting as a WiFi access point broadcasting a closed 5GHz signal only other Sky Q boxes can use. Sky Q uses a rather odd wifi networking system which was designed to use matched routers. Sky did a cludge to allow the system to work with third party wifi routers.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page