Not receiving minimum guaranteed speed of 400mbps

[Angela472]

On installation day we tested our speed with ookla and we got 498mbps, tested yesterday and today and we are only receiving 220mbps

[bemak187]

@Angela472 Are you testing over WiFi or an ethernet cable?  If possible plug a laptop in with an ethernet cable and retest.  Often speed issues are down to to WiFi signal issues.

[Angela472]

I tested using WiFi,  the same as we did at installation. I will try with the ethernet cable. Just odd how WiFi gave 498 and now 220. Thank you 

[TimmyBGood]

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@Angela472 wrote:

Just odd how WiFi gave 498 and now 220. 

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It's inherent to the nature of WiFi to be fundamentally inconsistent: for example any neighbours wireless will have spotted your new signal and is now trying to be 'louder' as a result.