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Discussion topic: Not receiving minimum guaranteed speed of 400mbps

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This message was authored by: Angela472

Message posted on ‎20 Apr 2024 12:09 PM

Not receiving minimum guaranteed speed of 400mbps

On installation day we tested our speed with ookla and we got 498mbps, tested yesterday and today and we are only receiving 220mbps
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This message was authored by: bemak187

Message posted on ‎20 Apr 2024 01:50 PM

Re: Not receiving minimum guaranteed speed of 400mbps

@Angela472 Are you testing over WiFi or an ethernet cable?  If possible plug a laptop in with an ethernet cable and retest.  Often speed issues are down to to WiFi signal issues.

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This message was authored by: Angela472

Message posted on ‎20 Apr 2024 02:13 PM

Re: Not receiving minimum guaranteed speed of 400mbps

I tested using WiFi,  the same as we did at installation. I will try with the ethernet cable. Just odd how WiFi gave 498 and now 220. Thank you 

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This message was authored by: TimmyBGood

Message posted on ‎20 Apr 2024 02:28 PM

Re: Not receiving minimum guaranteed speed of 400mbps

Posted by a Superuser, not a Sky employee. Find out more
@Angela472 wrote:

Just odd how WiFi gave 498 and now 220. 

It's inherent to the nature of WiFi to be fundamentally inconsistent: for example any neighbours wireless will have spotted your new signal and is now trying to be 'louder' as a result.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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