Not received equipment for tv and broadband

[Andrew1101]

Sky went active on the 5th still not received my equipment was assured it would be here Friday  spoke to live chat Wednesday who have said there is nothing they can do system won't let them send me the equipment that I need to use there services so I'm at a complete loss on what an earth to do can't get through on phone and now live chat will not let me speak to a human

[Chrisee]

@Andrew1101 you need to speak to Sky soI am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

The team are definitely human!

[Greenfingers001]

Thanks for escalating this. We’ve sent @Andrew1101 an invite to chat.

[Lisa-P1987]

We are still looking to help you Andrew1101 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Andrew1101]

Hi received my hub but it doesn't power on no lights at all 

[Tom-W19]

Hi @Andrew1101 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.