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Discussion topic: Not getting the speed I am paying for

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Robert249
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This message was authored by Robert249 This message was authored by: Robert249

Not getting the speed I am paying for

‎31 Dec 2024 10:06 AM

I am paying for the super fast speeds broadband but not getting any thing close to what I am ment to get 

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Not getting the speed I am paying for

‎31 Dec 2024 10:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@Robert249  How are you measuring your speeds?

 

What does your speed show on the MySky app?  https://www.sky.com/help/home/broadband/my-broadband-speed/broadband-speeds-explained/articles/broad...

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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TimmyBGood
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Superuser
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Re: Not getting the speed I am paying for

‎31 Dec 2024 10:17 AM

Posted by a Superuser, not a Sky employee. Find out more

@Robert249 

 

'Superfast' over FTTC can be not very fast at all: that's a product of fundamental physics.

 

FTTC-speed-distance-graph (1).png

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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