Not getting the speed I am paying for

[Robert249]

I am paying for the super fast speeds broadband but not getting any thing close to what I am ment to get 

[GD1]

@Robert249  How are you measuring your speeds?

What does your speed show on the MySky app?  https://www.sky.com/help/home/broadband/my-broadband-speed/broadband-speeds-explained/articles/broad...

[TimmyBGood]

@Robert249 

'Superfast' over FTTC can be not very fast at all: that's a product of fundamental physics.

 

[Bertram]

Sky have told me I could change without Ny penalty but we're can I go

[TimmyBGood]

@Bertram 

If they are letting you leave because they cannot deliver the Guaranteed Minimum Download Speed, any other Openreach ISP would face the same issue.  Only a provider laying its own cable can bypass whatever is causing the problem.