Not connecting to broadband

[Ollie21]

For some reason, my broadband has gone down. When I switched on the tv it told me to switch everything off at the wall. I did that and now can't connect to the internet which powers my TV package. 

[caesarome]

@Ollie21 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.