Not allowing me to purchase a broadband package

[Antony0392]

 been trying for almost a week now, moved into a new home, have tried and tried and tried to do this. If I'm not helped to purchase a package soon I will just go with another provider. 

im trying to purchase the 500 package and the max device for £3 monthly £35 a month altogether through uswitch offer. 

[TimmyBGood]

@Antony0392 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Antony0392]

 can you explain to me what this means? And thank you very much for the response! 

[TimmyBGood]

@Antony0392 

That shows the property already has the infrastructure required for FTTP (optical cable and Openreach ONT in place)

One possibility is that Sky doesn't have a matching address record on their own sales database yet.

[cookiemonsteruk · Accepted solution]

@Antony0392 

"Ont exists with active service"

Strange if you are the first person to occupy the house . Usually means that someone else has an active subscription

[Kenny101]

Unable to order a broadband package. I just got a TV

[cookiemonsteruk]

@Kenny101 

Are you trying online and getting an error?

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the

bottom of the page and change the flag to Republic of Ireland

Use the bt wholesale link above to see what speeds are available