Not allowing me to purchase a broadband package

[Antony0392]

 been trying for almost a week now, moved into a new home, have tried and tried and tried to do this. If I'm not helped to purchase a package soon I will just go with another provider. 

im trying to purchase the 500 package and the max device for £3 monthly £35 a month altogether through uswitch offer. 

[TimmyBGood]

@Antony0392 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Antony0392]

 can you explain to me what this means? And thank you very much for the response! 

[TimmyBGood]

@Antony0392 

That shows the property already has the infrastructure required for FTTP (optical cable and Openreach ONT in place)

One possibility is that Sky doesn't have a matching address record on their own sales database yet.

[cookiemonsteruk · Accepted solution]

@Antony0392 

"Ont exists with active service"

Strange if you are the first person to occupy the house . Usually means that someone else has an active subscription