Not able to connect to wifi

[Chapelgatelodge]

Since midnight my broadband has gone down. Have gone round and round and round in circles checking everything SKY chat bot has asked me to, but nothing works and just keeps throwing me back to the beginning of the cycle. If anything I have less lights on my router than when I started. Keeps telling me I have WiFi when I obviously don't as no devices are connect to it. Very frustrating. I'm a nurse and work from home and cannot complete my notes while calling patients. 

[Mr+Flibbles+86]

Hi there @Chapelgatelodge, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.