No wifi when sky says all good

[Pipkirk]

At random times throughout both day and night (currently 21.32) the WiFi speeds drop to 2 maps when sky says i am getting 300mbps, clearly this isn't right. Additionally and what makes me even more incensed is while I appreciate replies, why are sky getting other customers to deal with their issues/questions when I want someone from sky to tell what the problem is. I wish I could attach screenshots showing the huge difference.  

[JimM1]

@Pipkirk You can attach screen shots, just use the camera icon and attach that way assuming that your level does allow that!

[TimmyBGood]

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@Pipkirk wrote:

At random times throughout both day and night (currently 21.32) the WiFi speeds drop to 2 maps when sky says i am getting 300mbps, clearly this isn't right. 

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300Mbs would be speed arriving over optical fibre and ethernet cable as far as a Hub, not WiFi from it.