No wifi for over 12 hours

[Kayleigh2017]

Our WiFi disconnected from all our devices at 9pm last night. It is now 11am the next day and still no WiFi.

This is an absolute joke, I work from home.

I've tried to phone sky and they tell me to come online and ask the community, this is the worst customer service ever.

No online robot even pops up for any online chat help.

I've run all the tests through my sky account and according to them nothing is wrong well that's clearly b*&llocks because I've had no WiFi for over 12 hours.

Someone from sky needs to contact me immediately to rectify this issue

[daveNOS]

@Kayleigh2017 No one from Sky will contact you based on you posting here, you will have to perserve on the phone if your service is still not working, the fact you work from home has zero relevence as you are using a domestic service.

[TimmyBGood]

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@Kayleigh2017 wrote:

 I've had no WiFi for over 12 hours.

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No domestic ISP guarantees connectivity: that's simply impossible without alternative data routing.

You'll need to log a fault with Sky: the Openreach target time to fix would now be by the end of the day on Thursday.

[Dave+Parry]

We were without the Internet for twelve hours yesterday (25 August); from 3.00 am to 3.00 pm.

I haven't seen any explanation.

[TimmyBGood]

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@Dave+Parry wrote:

I haven't seen any explanation.

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Realistically you're very unlikely get one unless the issue affected a really significant number of people to the extent it receives press coverage.

Domestic broadband subscription rates just don't permit ISPs to have that kind of relationship with customers: a business service at ten times the cost might do so.