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Discussion topic: No wifi connection in certain parts of home

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This message was authored by: Lesley0605

No wifi connection in certain parts of home

As previous problem with bt before moved to sky, there is no wifi connection in certain parts of the home predominantly upstairs. Had to have 2 boosters with bt however even then was not the best 

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This message was authored by: Highlinder

Re: No wifi connection in certain parts of home

Posted by a Superuser, not a Sky employee. Find out more

@Lesley0605  If you had this problem with BT,and do so with Sky then you will have to speak to Sky about getting boosters.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by: TimmyBGood

Re: No wifi connection in certain parts of home

Posted by a Superuser, not a Sky employee. Find out more

@Lesley0605 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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