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Discussion topic: No wifi, Sky app says we are connected but we are not

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This message was authored by: Sinned

No wifi, Sky app says we are connected but we are not

Again we have lost wifi, i have used my speed check app and it says we are not connected, Sky app says all is good, but obviously it is not

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This message was authored by: Chrisee

Re: No wifi, Sky app says we are connected but we are not

Posted by a Superuser, not a Sky employee. Find out more

@Sinned the test result is from the last routine test you need to click to run the test again to check the current position. What do the leds on the hub tell you see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Sinned

Re: No wifi, Sky app says we are connected but we are not

I did do the test a few times, i have left everthing alone and it has now connected to the internet, for now.

This message was authored by: mae-3

Re: No wifi, Sky app says we are connected but we are not

@Sinned 

 

Sky Max, is an automatic wireless channel selection, some of the channels on 5GHz that it uses are DFS, if radar is detected then wireless must be turned off or the channel moved to band A channel 36 or band C channel 147., this is a must requirement of Sky Max and other manufacturers wireless routers as DFS is secondary (most of the wireless channels on 5Ghz are secondary) and for home 5Ghz on wireless except two channels mentioned at 80Mhz width above are primary for home use.

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