No voice after upgrade to Superfast today. No internet

[JP0106]

Upgraded today to Superfast broadband. All 4 lights on and working when engineer left. Said in the next hour the router may update itself for 3/4 mins.

Guessing this has happened and no light at all on Voice, no phone line - it's dead.

No Internet. Spoken to Sky says there end its all ok. Clearly not. We have no service and working from home....

Help please. Everything reset, unplugged etc

[JP0106]

Sorry its Ultrafast 1 listed on my documents 

[SamPat]

I've got the same problem today, they said they will get it looked into, I'll be ringing back tomorrow, I hope you get yours sorted out. 

[JP0106]

Sky ordered a new router to be delivered, referred to Networking but can take up to 72hrs for them to contact me.

I highly doubt its the router?? 

[SamPat]

I'm using my old router, they just used a new wire, and it was working before they put it in the new box 

[JP0106 · Accepted solution]

New hub received and got everything crossed it remains working and stable. 

WiFi and phone line now working

[SamPat]

Ive evetually got internet, not as i was promised, still slow, still no phone line