No upgrade path from Ultrafast 1 (g.fast) to full fibre

[ade+harry]

yeah, that's who I moved to

I'm still amazed how little Sky cares about its most loyal customers - If I'd lost someone of 16+ years of loyalty I'd be on the phone finding out why and trying to keep them - NOTHING whatsoever

[Shocked+Friend]

I agree. How many people do they have to loose before they start caring? I have kept my TV package (EE TV wasn't quite up to what I wanted) with them so that gives them slightly less to care about.

[rsmarshall]

Ok so another interesting chat discussion with sky. As you can see they now say I can upgrade but there no capacity available.

If that's the case, why can number 11 (I'm 5) get FTTP and I can't? Same exchange.

Is this a lie to mask the fact they actually don't allow upgrades?