No tracking order anymore?

[MichaelC1986]

I recently ordered sky broadband. There was initially an order for 24/10/2022, but now it's disappeared. Has it been cancelled or something?

[Highlinder]

@MichaelC1986  Have you tried to contact Sky on this matter to find out what happened to your order when you noticed this had happened?

[MichaelC1986]

I did phone them, and the guy said it has been confirmed as ordered, but the tracking order is not on the webpage 

[Highlinder]

@MichaelC1986What did they say to you regarding the fact that you could not seem to be able to track the order when you log in on your account and see no order to track?

[GemLu]

The same thing has happened to me. Unsure if this is a Sky issue and will resolve in the morning. I'm hoping so, if not I guess the only option will be to ring them. Has anyone else had this issue and found any information?

[burger007]

Same thing has happened to me was able to track my order now its disappered.

[MichaelC1986]

The person on the phone didn't have a solution, just that my order was confirmed and he didn't know why the tracking order was not appearing 

[burger007]

Order status seems to be back up and running for me.