@Andrew283
Have you logged a fault with Sky?
I believe Eir has a similar domestic support target to Openreach in the UK, of a fault fix within two working days starting the next working day morning after a report by an ISP.
For same day fault investigation you'd need to be paying about five times as much on a business broadband product.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
