No purple cable came with Broadband kit. How can I activate my broadband since my activation date up

[Frankie42]

I received my sky broadband kit without a purple cable. I am unable to activate my broadband and my activation date is already running. How can I activate my broadband? Can I do so without the purple cable? 

[cookiemonsteruk]

@Frankie42 

What broadband package did you go for superfast fttc or ultrafast fttp?

Has this been installed for ultrafast

 

If your broadband is still via a mastersocket you would need to get down to currys,pcworld, argos etc and buy a dsl rj11 to rj11 cable as sky doesn't supply them anymore

[Frankie42]

As you suggested, I went down to curry's to get the R11 cable. However, the internet is still not working.  What might be the problem? This is really frustrating. 

[Frankie42]

The open reach socket in my property is labeled master socket 5c OpenReach MK 4.  I don't know if the problem has to do with the socket 

[cookiemonsteruk]

@Frankie42 

Do you have any means of contacting sky if so contact them as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland