No purple broadband cable when delivered

[Jessica0511]

Hello! 

I was just curious if there was a reason I had no purple broadband cable delivered with my sky box? 

There is already an open openreach box & a power unit in the property, but when I had a message informing me my WiFi was active, it was 'connected without internet' & I was curious if the lack of a broadband cable is the reason for this? 

Thanks!

[cookiemonsteruk · Accepted solution]

@Jessica0511 

The purple cable is a dsl cable for fibre to the cabinet sounds like you have fibre to the premises which uses ethernet from the fibre optic modem to lan port 4 on the back of the sky router (marked wan))

[Jessica0511]

Thank you for the fast response!

Apologies, I'm no good with tech talk. 

Does this mean I have to plug the sky box ethernet cable into the openreach box? 

Thanks!

[cookiemonsteruk]

@Jessica0511 

Does it look something like this 

 

Older models can be a bit bigger

[Jessica0511]

Kind of similar, unfortunately I'm at work so I can't get a photo. 

I think it's an older model, it also has an additional power unit next to it on the wall. 

[cookiemonsteruk]

@Jessica0511 

Kinda like this where the smallerbox is a battery backup unit

 

Ethernet goes from one of,the ports on the larger box to the wan port on the sky hub.

[Jessica0511]

Amazing!

I'll have a look when I go home this morning.

Thank you!

[cookiemonsteruk]

@Jessica0511 

Have a good rest of the morning👍 Muggins here namely me has too much coffee and bouncing of the ceilinp 😁

[Jessica0511]

It worked! 

Thank you so much!