Posted by a Superuser, not a Sky employee. Find out more
Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it ~ it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later). https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Thanks, done all these checks, it's happening all over my area and probably further afield, definitely something wrong somewhere if it's happening to a lot of people
