No one has fitted my WiFi

[Kerri211]

No one has come out and fitted my WiFi they said an engineer would come out and set my WiFi up on the 3/04/25 and no one showed up then they said an engineer will come out on the 7/04/25 and again no one showed up and I've paid for it but no one has fitted my WiFi so it needs sorting bc I have a daughter who likes watching baby shark and she can't watch it bc sky haven't bothered to come out 

[Jynxy]

Hi,

Just to get a better underdstand,

DId you have any confirmation emails or texts to say anyone was coming out

Was this a new installation or existing installation.

With above when did you get the router.

What service did you order

There is not normally a reason to come out and install when you turn the router on, the wifi should be already enabled, there is a card that will tell you the wireless name and password and you set that up on your device.