Hi all This is my first post & I thought I'd place this before calling Sky back! A few weeks ago I ordered Full Fibre & got a activation & engineer visit arranged for August 14th...I was happy with that. I was told I'd receive the new hub before the the 14th. A few days ago I received a text from Openreach saying they'd done what they needed to & I could have a new engineer app for this coming Wednesday (24th July) excellent!! I've kept checking my "My Sky" app for the updates date & it still said 14th Aug. I tried to call yesterday, but obviously the lines were down. I checked my app today & it said I needed to speak to someone. So I called, waited about 10mins, only to be told that the system wouldn't allow them to send it out for Wednesday!! I'd have to call Sky when the engineer had activated the line for them to send out a new hub. That the line needed to be active first. I asked if my current Sky hub would work until the new hub arrived, "No, it's too old" So I'll be paying for FFBB & not have access to it, which will obviously affect my Sky TV package as well. I've been back through the information I have & found that you can have the hub before the activation date and just not use it yet or once it's received, here's the info for setting it up! It's annoying why they can't speak to someone and have them send it out ready for Wednesday!! I'm livid! We pay for a service, we stay loyal to the company & we get little return. I just want to be able to use my FFBB from Wednesday. That's clearly too much to ask! Has anyone else been through something similar? Was the information they Sky Agent gave me 100% accurate ?? Can anyone help? Please 🙏
