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Message posted on ‎11 Nov 2024 05:10 PM

No moden companhia send for me

I recently signed an internet contract with you and you were supposed to pay special attention to my request, because as I said, initially I have a husband with prostate cancer who needs the internet to communicate with the doctors and nurses and you gave me a deadline of one week. It seems that there is no internet screen in my house, the modem has not arrived so I wanted to know if you could pay special attention to this. The situation is awaiting a response.

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Message posted on ‎11 Nov 2024 05:14 PM

Re: No moden companhia send for me

Posted by a Superuser, not a Sky employee. Find out more

@RA100911v 

 

I suspect you should not have been advised that any expedited arrangements are possible: broadband provisioning is carried out by the national network maintainer to their own timetable, not any individual ISP.

* * * * * * *

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Message posted on ‎11 Nov 2024 05:13 PM - last edited: ‎11 Nov 2024 05:17 PM

Re: No moden companhia send for me

Posted by a Superuser, not a Sky employee. Find out more

@RA100911v  I'm afraid you'e not talking to Sky customer services, any new broadband order has a minimum 10 working days from placing the order to going live, a week is rather optimistic.

 

The SLAs are laid down by Openreach the network operator.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: TimmyBGood Answer

Message posted on ‎11 Nov 2024 05:14 PM

Re: No moden companhia send for me

Posted by a Superuser, not a Sky employee. Find out more

@RA100911v 

 

I suspect you should not have been advised that any expedited arrangements are possible: broadband provisioning is carried out by the national network maintainer to their own timetable, not any individual ISP.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: RA100911v

Message posted on ‎11 Nov 2024 08:35 PM

Re: No moden companhia send for me

I'm looking for help with this because I signed the contract on the 2nd and the modem hasn't arrived yet and I need help with this.

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Message posted on ‎11 Nov 2024 08:43 PM - last edited: ‎11 Nov 2024 09:02 PM

Re: No moden companhia send for me

Posted by a Superuser, not a Sky employee. Find out more
@RA100911v wrote:

I'm looking for help with this because I signed the contract on the 2nd and the modem hasn't arrived yet and I need help with this.

@RA100911v 

You will need to call Sky to see what's happening but as stated the minimum time for installation should be 14 days (10 working days). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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