Discussion topic: No modem (or email) and old BB cancelled

This message was authored by: Broadband66 · ‎24 May 2024

Upgraded my sky to include Broadband. My old B/B cancelled today but I received no email or message from Sky, Did not receive Modem and now have no Broadband

This message was authored by: caesarome · ‎24 May 2024

Who was your previous supplier ?

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This message was authored by: TimmyBGood · ‎24 May 2024

@Broadband66

And what activation date did Sky give you?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Broadband66 · ‎24 May 2024

@TimmyBGood they did not give me an activation date. Got nothing from them except the usual email when i ordered.

@caesarome Eir

This message was authored by: Chrisee · ‎25 May 2024

@Broadband66 if you are in Ireland you will need to call Sky Ireland if there are no details in the My Order section of the My Sky app.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: No modem (or email) and old BB cancelled

No modem (or email) and old BB cancelled

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