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Discussion topic: No modem (or email) and old BB cancelled

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This message was authored by: Broadband66

Message posted on ‎24 May 2024 07:31 PM

No modem (or email) and old BB cancelled

Upgraded my sky to include Broadband. My old B/B cancelled today but I received no email or message from Sky, Did not receive Modem and now have no Broadband

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎24 May 2024 08:18 PM

Re: No modem (or email) and old BB cancelled

Posted by a Superuser, not a Sky employee. Find out more

Who was your previous supplier ?

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This message was authored by: TimmyBGood

Message posted on ‎24 May 2024 09:21 PM

Re: No modem (or email) and old BB cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Broadband66 

 

And what activation date did Sky give you?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Broadband66
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This message was authored by: Broadband66

Message posted on ‎24 May 2024 10:20 PM

Re: No modem (or email) and old BB cancelled

@TimmyBGood they did not give me an activation date. Got nothing from them except the usual email when i ordered.

@caesarome Eir

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This message was authored by: Chrisee

Message posted on ‎25 May 2024 07:00 AM

Re: No modem (or email) and old BB cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Broadband66 if you are in Ireland you will need to call Sky Ireland if there are no details in the My Order section of the My Sky app. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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