No micro filter

[harrynb]

Hi, I've been activated since the end of April, but the quality of service seem,s poos in comparison to what I had with BT before.

Could this be because I don't have a filter?  There wasn't one in the box for set-up, and my master socket does not have one built-in. I don't use Voice, just purely broadband. Should I there fore need one?

Thoughts please?  Thank you

[TimmyBGood]

@harrynb 

Sky no longer bundles microfilters because there are many millions around already: about £2 on eBay if you wanted to try one (I think even charity shops stopped having baskets full of the things ; )

If you are mainly using WiFi devices, it's wireless that's the most likely cause of a less good experience after moving from BT to Sky

[harrynb]

Thank you for this.

Nearly everything is cable connected: and my Prime whirly-gigs quite regularly, which I've never had before.  Do you think the filter will help with this?

[harrynb]

@TimmyBGood 

Actually the wifi element was poor, so I use my BT Home Hub as the wifi client - cabled to the router. 

[TimmyBGood]

@harrynb 

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

[harrynb]

Thank you..

[mae-3]

@harrynb 

The router stats show an excellent line at a maximum 80Mbps/20Mbps for the VDSL2 FTTC service subscribed to with a spare noise margin, and it shows you are pretty close to the cabinet within 100 metres. Any issues you experience are likely owing to wireless interference or ethernet cable issue.

[harrynb]

@mae-3 

Oh, right....thank you very much for this.  Very kind

Would you still recommend putting a filter on the line, or not bother?

[mae-3 · Accepted solution]

@harrynb 

If you are not using a phone on the line then no need.

[harrynb]

Great. Thank you very much for your time.