We have had no landline for almost a week, and slow broadband as well. We had an engineer out last Tuesday and he found a fault on the line between the cabinet at the end of the road and our house, but it will need Openreach to replace a length of cable.
In the meantime we have no phone (but callers get a ring signal so they thinkk we are just not answering) and slow broadband.
There appears to be no way in which we can find out if/when Openreach are likely to fix the problem, or by which we can push Sky to chase them up. Our neighbours (not on Sky) are elderly and need their phone.
The Sky website is abysmal. If I want to claim for slow broadband it says "login to My Broadband and select Learn more about my broadband speed" to find my guranteed (Superfast) speed, but there is no such link. I have comacross a page that show speed history, but the site is so convoluted that I cannot find it again.
If I go through the 'Help' (ha ha) I can check my broadband and it says there is a fault and it is being worked on 'this might take a few hours'. Not helpful.
How do I find out what is going on?
