No internet

[JNixon22]

My skt broadband was activated over a week ago.  Had no internet since, I assume i need a new master socket installed but sky still have not organised one when they know abour the issue

[JNixon22]

my broadband activation day was on 29/11/2022; this did not happen. Here is the last message from Sky:

"Your broadband is now active. please connect your broadband hub. For the best performance we'll test your line for 10days."

However, it still not work. The only lights of hub that are on, are the power and wifi lights.

I have not received any further communication. How can I find out what's going on? Many thanks.

Has something maybe been missed ? @jamesn123  @Lisa-P1987 can either of you help?

[jamesn123]

@JNixon22 

Did you sign up to Superfast or Ultrafast? Do you have an Openreach telephone socket or Openreach Fibre ONT?

[jamesn123]

@JNixon22 

When was the last time you contacted Sky? What did they say?

[JNixon22]

@jamesn123

thank you for your response its superfast and i have a openreach telephone socket

[jamesn123]

@JNixon22 

Is the router connected to it using the supplied cable? Are you using a microfilter if you only have a single port socket?

[JNixon22]

@jamesn123yes i used the cables supplied and i have tried with and without a microfilter but it's the same both ways

[jamesn123]

@JNixon22 

I've flagged your post to Sky. Look out for a message on the forum

[Lisa-P1987]

Thank you for escalating this. We have sent JNixon22 an invite to chat 🙂 

[JNixon22]

Please could some one advise date on openreach engineer

[Daniel0210]

@JNixon22 

We are customers here so we can't I'm afraid. You'll already have been provided with the earliest available slot. Industrial action by Openreach staff has only added to delays. 

[JNixon22]

Apologies, what does industrial action mean?

[Daniel0210]

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@JNixon22 wrote:

Apologies, what does industrial action mean?

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@JNixon22 

Strike action. Royal Mail are on strike today, Sunday 11th, Wednesday 14th, Thursday 15th, Friday 23rd, Saturday 24th.