@Thedodds18 You're not contacting Sky customer services, unless you report a fault which you haven't done by posting here Sky won't know there is one, if you're not at home other than your Sky protect devices being offline how do you knwo your broadband is?
Your cameras seem to be live if thats the case then your broadband can't be down.
You will need to run a broadband test when you get home, but it's more likely your protect devices have not reconnected rather than your broadband being down.
Also to note working from home gives your service no greater priority than any other customer.
Once you report a fault the SLA is 2 working days to fix it, you can't specify dates.
You won't get a reimbursement, if there is a fault still after 2 working days of being reported you may be entitled to Automatic Compensation as per here Sky Broadband & Talk Automatic Compensation | Sky Help | Sky.com | Sky Help | Sky.com
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
