No internet (we can’t see your hub)

[Nb911]

Internet cut out yesterday evening and came back this morning but now it's cut off again. Never had a problem like this before.

Power - green

wifi - green

Internet - no light

voice - no light

I've tried all the troubleshooting and service checker fails on connection to your hub test and says: 

We can't see your hub

We tried to check the connection to your hub but it's not responding. It might not be switched on.

[JimM1]

@Nb911 The no light and the not switched on are the same as the system cannot distinguish either condition, so you need to call sky!

[Nb911]

Cheers, yeah got an engineer coming tomorrow, came here hoping for a quick fix.