No internet, sky test say I have

[Simsy_]

My internet dropped this morning and hasn't come back on for almost an hour. The power and WiFi lights are green, but internet has no colour. I've rebooted and connected to different sockets, but still isn't working.

Tests at Sky say it is fine... clearly it's not. 

[Greenfingers001]

Hi there @Simsy_ , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Simsy_ 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.