No internet since friday have to use my hotspot to watch sky this is stsrting to get to my i work ho

[Deb82]

No Internet since the storm on friday

[GD1]

@Deb82  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Kimberley89]

No internet or sky since the storm on friday & I would request help.

[Daniel0210]

@Kimberley89 

See the post immediately above yours. 

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

The lines may be busier than usual due to the damage and disruption caused by Storms Éowyn and Herminia which will also impact an Openreach visit if ones needed.

[Chrisee]

Realistically repairs to all lines damaged in Friday's storm will take several days to a week to get repaired from when reported.