No internet since Saturday

[Logan2015]

Had my fibre installed Tuesday come Saturday my NBIbox has red alarm light and my internet and talk are both amber spoke to sky at cost to myself as my sky talk down to be told it will be fixed within 24 hours lies as it's now Monday and no internet also why is help all done through a call centre in India the staff there are as helpful as they can be but their assistance is limited surely sky can do better than this or do you not care

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[TimmyBGood]

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@Logan2015 wrote:

spoke to sky at cost to myself as my sky talk down to be told it will be fixed within 24 hours lies as it's now Monday and no internet 

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Call centre staff shouldn't make such assurances, as realistically they often cannot know the cause(s) of a particular outage.

[Logan2015]

That maybe but how does that help

[TimmyBGood]

@Logan2015 

As you've logged the fault, it should be being worked on.  My point was that 24 hours isn't a realistic timescale for domestic broadband repair, particularly over a weekend.

[Logan2015]

Then they should have someone available to answer calls correctly and why are you telling me that I should be able to get the right information your response isn't helpful in solving my issue so why respond 

[Daniel0210]

@Logan2015 

Do you realise that we are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services?

Edit: section of post removed after advice from @TimmyBGood that OP is in ROI. 

[TimmyBGood]

@Daniel0210 

The reference to an 'NBIbox' suggests the Ofcom scheme doesn't apply.  I don't know if there's an equivalent compensation regime over there.

[Daniel0210]

@TimmyBGood 

Thanks. NBI box - just googled it. 

[Logan2015]

I do and wasn't expecting him to solve my issue but if sky tell me it is going to be fixed I have the right to have the expectation of that happening that was my post originally so his response was not really helpful to me that was the point I was making  thank you for your reply and no different rules here but appreciate the reply 

[FLC]

@Logan2015 

@TimmyBGoodexplained that you were made an unrealistic commitment & why. No idea why you're giving him a hard time, would you have preferred no response at all?