No internet since 9:30 am

[cannon+mcgee]

when will I get me broadband back on.  Off for 6 hours but phone is working

[cookiemonsteruk]

@cannon+mcgee 

Is the internet light on your hub green or amber?

[Sommie12]

I have had this same problem as well as a lot of people in the community nearby.
have a green power and wifi light but orange phone and nothing for internet.

[Sommie12]

@cookiemonsteruk ^^

[Stukerb64]

No internet for 7 hours now, all I get is there is an outage in my area?

hope sky compensates us for the inconvenience? 😤

[cookiemonsteruk]

@Sommie12 

Sounds like a network outage that even though openreach may know about it you would still be advised to contact sky to report your own issue. Out of interest whats the first half of your postcode?

[Stukerb64]

Post code is Ox16

[cookiemonsteruk]

@Stukerb64 

Sky alone seems to be having issues in your area. As such contact sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone to report it

[Daniel0210]

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@Stukerb64 wrote:

No internet for 7 hours now, all I get is there is an outage in my area?

hope sky compensates us for the inconvenience? 😤

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@Stukerb64 

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).