I moved into a new home in February, had internet pre booked 2 weeks prior to my move in date and it's still not been fit.
Ive had EIGHT specialist engineers been to my house to solve the issue and now its a tennis game of passing the blame between open reach & sky.
The latest laugh for me was, a specialist engineer was sent out Friday - told that sky just needed to match the routers up, he'd pass this to the team at open reach who had told sky. I rang sky Friday to make sure they got the message, passed on serial numbers for the OTC and Black box to make sure they recieved the information. To then, having two further specialist engineers booked in to turn up today (I took the day off work for this) for within ten minutes them to say this is with sky. I asked them politely to stay whilst I rung sky and they happily agreed as was equally frustrated at their call out.
Sky proceeded to tell me that it's the first time they've heard about the serial numbers (even though they had a call from myself and open reach Friday) and they will action it in 2 days as they need to speak with open reach direct. Obviously, I had two open reach engineers in my house, sky said nobody at all - in the whole of sky - could talk to them whilst they was at my house and that I have to wait a further week for an update.
i have caring duties, where I normally work from home whilst giving care to my parents, and now I'm having to travel to London for 5 days a week, cover care for my parents as an only child (age 28). I've been told it's been escalated four times. Sky - this is beyond a joke now. Please fix it this wee, it's been THREE MONTHS! I know first world problems but I've had no TV, and no internet to work from, this is a long time considering travel to work costs and care duties.
Can anyone else tell me if they've had the same issue and how they escalated it/ got a resolution in the end? Honestly I've never had such bad customer service!
