No internet over the 48 hours and pb still not solved

[Cecile]

Since Saturday 27/07 we have no internet and keep receiving from Openreach that the issue is sliced which is not - please advise the next step for us to undertake and get our wu fi back 

[Tom-W19]

Hi @Cecile 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147